Main user account:  cannot log on any more.  Just get blank wallpaper screen.
My windows xp laptop has three user accounts. The main account I use no longer allows me to sign on. When i click on the name, enter my password, I get a screen with only my blank wallpaper - no icons, no toolbar at the bottom. Nothing.Any ideas?
November 20th, 2010 7:18am

Do you see the same behavior with the other accounts?Here is some general information/ideas for you to check, see if this is your problem and if it is, we will fix it. Do you only see your background image and wallpaper? Are all your desktop icons missing and you cannot see your Taskbar in the bottom of the screen or are just the icons missing and you can see the Taskbar in the bottom?First check the simple things. Right click an open area on your desktop, choose Arrange Icons By, and be sure the Show Desktop Icons option has a checkmark next to it. That will work if you are only missing desktop icons but still see the Start button and Taskbar.If you only see your background wallpaper image and do not see any desktop icons and no Start button or Taskbar, this usually means that the program explorer.exe is not running (and it needs to be running) or the explorer.exe program is afflicted. A good way to think about it for the moment is that explorer.exe process "is" your desktop.If this is the case there is generally malicious software afoot. Please provide additional information about your system:What is your system make and model?What is your XP Version and Service Pack?Describe your current antivirus and anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Defender, ZoneAlarm, PC Tools, Comodo, etc.Was the issue preceded by a power interruption, aborted restart, or improper shutdown? (this includes plug pulling, power buttons, removing the battery, etc.)Does the afflicted system have a working CD/DVD drive?Do you have a genuine bootable XP installation CD (this is not the same as any Recovery CDs that came with your system)?Fill in the blank: My system was working fine until: ____________________________________Sometimes your anti malware program will quarantine (and in effect delete) your explorer.exe file (or other critical XP system files) if it thinks that the file is infected. The file may really be infected, but you can find out for sure and then reconsider your anti malware options.First, you need to get your desktop working, then you can resolve your potential malware issue.From your background image, press CTRL-ALT-DEL and open Task Manager.Look at the Processes tab and if the explorer.exe Process is not running, launch it as follows: From Task Manager, click File, New Task and in the Open box enter:%windir%\explorer.exeClick OK and see if you get your desktop back.If explorer.exe is already running in the Processes tab, it is likely the object of the affliction and may need to be replaced (which is not difficult).If you see that the explorer.exe process is already running in Task Manager, highlight the explorer.exe process then click the End Process button to terminate it, and launch a new explorer.exe process as indicated above.If things look okay now, your system is still not fixed, but it should be useable enough so now you can fix it.I would start with these scans:Perform some scans for malicious software first, then when these scans run clean, fix any remaining issues:Download, install, update and do a full scan with these free malware detection programs:Malwarebytes (MBAM): http://malwarebytes.org/SUPERAntiSpyware: (SAS): http://www.http://superantispyware.com/They can be uninstalled later if desired.When the scans run clean, troubleshoot any remaining issues.Do, or do not. There is no try.I need YOUR votes and points for helpful replies and Propose as Answers. I am saving up for a pony!
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November 20th, 2010 2:41pm

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